Frequently Asked Question!
As a global leader in wholesale selling aesthetic pharmaceuticals and premium aesthetic medical devices at competitive prices, we maintain high standards throughout the value chain. Providing high daily stock of all products ready for immediate dispatch.
We only sell original products from international aesthetic manufacturers or official distributers
We only purchase from international aesthetic manufacturers or official distributers. The origin of our products is from Europe.
USA: 1–2 business days
Canada: 1-3 business days
Western Europe, Australia, New Zealand: 3–5 business days
Japan, Hong Kong, Singapore, other Asian countries: 2–3 business days
Germany, France : 5–7 business days
Ireland, Greece, Eastern & Southern Europe : 12–21 business days
Delivery times are estimates and may vary due to courier delays or customs.
Shipping couriers: FedEx, UPS, and EMS
If it is anticipated that your package may be held in customs, we kindly request that you reach out to the logistics carrier for further assistance. Please note that it may take up to 10 business days from the date of claim for us to receive an update. During this time frame, we are unable to take any immediate action.
In the event that your package becomes stuck in local customs and is not released, there are two possibilities to consider. The first possibility is that the recipient may be required to pay a tax fee for the release of the package. If this is the case, we kindly ask the recipient to fulfill this requirement in order to facilitate the release.
Alternatively, if the package is refused by customs, we will take the necessary steps to ensure your satisfaction. In this case, our client has 2 choices:
- either get refund deducting only shipping fee,
- or ask for reshipping the order once again at our expense.
We will process a reshipment of the package at no additional cost, providing you with a new tracking number for your convenience if you choose so. If new shipping is stuck at customs again, it is a matter for negotiation. In that case, the situation will be resolved individually.
It is important to note that if the parcel is not released by the logistics carrier due to the receiver’s failure to pay the tax fee, it will not be subject to compensation in any way. We kindly ask for your understanding in this matter.
Our prices are in United States Dollars(USD)
We only accept Bank Transfer
- Other Payment methods (available upon request — contact our support team)
For assistance, please contact us at: sales@olbcosmetology.com
Transportation is an outsourced activity.
We ship with the world’s leading courier companies FedEx, UPS, and EMS.
We ship every business day of the week. All packages are always carefully sealed and securely protected.
For international orders, the customer is regarded as the importer and is responsible for any applicable customs duties, taxes, or import-related charges.
Please note that our shipping fees do not include customs duties. As import regulations vary by country, we recommend contacting your local customs office for specific information.
We fully understand the importance of maintaining proper temperature control for sensitive products such as botulinum toxin. While we take great care in our packaging process, factors like warm weather and international transit conditions can occasionally result in ice packs melting during shipment. Please be assured that short-term exposure to room temperature does not compromise the safety or effectiveness of botulinum toxin.
We will provide you with a tracking number so you can follow the shipment until received. All packages are insured.
We ship to most parts of the world. Please contact us for further information. However, you will as importer be responsible for complying with your local legislation for importing the product to your country. You will as well as importer be responsible for any local import taxes and/or local import fee for importing to your local country.
Standard Shipping Rates:
- Orders under $2000: $44
- Orders over $2,000: Free
Please note:
- Shipping fees may vary for some countries. Final cost is shown at checkout.
- Shipping rates do not include customs duties or import taxes.
- Wholesale shipping is calculated separately.
If deviations are discovered the shipment is subject to dual control.
Upon completion of this control, if the deviation is still present, Isla Cosmetology will contact the designated supplier.
The goods are placed in quarantine, awaiting further instructions.
This is standard procedure and is described in existing SOP´s.
We are pleased to inform that we carry a large daily stock of all standard items and can normally process your order same day as we receive you order/prepayment. The average delivery time is within the next 2-5 business days once your parcel is shipped.
We have another range of products that are not presented on our website. Therefore, please do never hesitate to inquire for products you do not see on our website at any time as we most likely can provide it to you.